Company Profile

Based in the Pacific Northwest, Gainen Surveys LLC (formerly The Survey Company) has been conducting online surveys since 1997. Offline, we have been designing, collecting, analyzing and interpreting results of surveys for nearly two decades.

We draw upon our expertise, experience, and technology partnerships to create the right solution for your needs.

Our personalized, proactive project management ensures that your project is completed on time and within your budget constraints.

Our high-impact reports simplify the all-important challenges of communicating and acting on your survey results.

Whether your surveys are simple or complex, frequent pulse-checks or an annual global event, our mission is to deliver timely, targeted feedback to inform your planning and decision making.

Principals

JOANNE GAINEN, Ph.D., President

Joanne Gainen, President and Senior Survey Consultant, helps managers and consultants reliably and painlessly obtain online customer and employee feedback and analyze results for maximum impact on business objectives.

Joanne established her first business, The Survey Company, in 1996. Her passion for streamlining data collection and reporting led her to focus the company exclusively on Internet surveys, including online 360-degree feedback assessments and more recently, online focus groups.

Drawing on her background in instruction and research, Joanne uses statistical analysis, high-impact charts and brief narrative explanations to clarify results and simplify interpretation. These tools enable organizations to set priorities based on a sound, statistically valid understanding of what drives strategic business outcomes such as employee morale and productivity or customer satisfaction and loyalty.

Joanne works with clients to tailor surveys and reports to their specific organizational needs and culture. She is a psychologist (Ph.D. University of Washington) with nearly 20 years of experience in design, management, and analysis of surveys for individual and organizational feedback and development.

DAVE FLACK, Senior Research Consultant

Dave Flack, Research Consultant, has managed research projects for both large (Corning, General Electric, HP, IBM, Nortel, Zurich Insurance) and mid-sized enterprises. This actionable research resulted in improved customer satisfaction, product development and website performance for his clients. For the past five years Dave has been on conducting Web-based focus groups and designing, deploying, and analyzing online surveys.

Dave began his career in industrial marketing and business research with Dun and Bradstreet and later worked for KDI Corporation and Litton Industries.

In addition to doing research, Dave has worked in marketing communication and journalism. He was Editor-in-Chief of UnixWorld, an international computer magazine published by The McGraw-Hill Companies. Dave is a 1967 graduate of the University of Cincinnati, where he studied electrical engineering and business administration.

Wendy Russ, Web Survey Designer

Wendy Russ, Web Designer, has eighteen years of team and project management along with more than ten years experience in Internet research and consulting, including market research and analysis, survey design, web site usability, and business strategy planning.

Originally a designer, she received a BFA in art and art history from the University of Arkansas, Fayetteville. Since entering the technology field, Wendy's focus has been on research and analysis with the particular aim of helping teams work together to make content and information accessible to clients, customers, and other users over the Internet.

While working with surveys and online focus groups her attention has been on survey implementation/deployment; survey programming using HTML, Javascript and Perl; password security for limited access surveys; and managing multi-stage testing and quality assurance for individual surveys.

Call us toll-free, 877-666-2486, to discuss how we deliver results that matter for your business objectives. Or complete our contact information form to let us know how we can reach you.